Legal
Privacy Policy
Last Updated: 10 June 2025
Rattana Time ("we", "us", "our") is a watch repair business based at 91 Chang Khlan Road, Mueang, Chiang Mai 50100, Thailand. This Privacy Policy explains how we handle personal information collected through this website and in connection with our services. We take the protection of personal data seriously and aim to be clear about what we collect and why.
1. Data We Collect
When you use the contact form on this website, we may collect the following:
- Your name (required to respond to your message)
- Your email address (required for communication)
- Your phone number (optional, if you choose to provide it)
- A description of your watch or the service you are enquiring about (optional)
We also collect standard website usage data through analytics tools, including pages visited, approximate geographic region, browser type, and session duration. This data does not identify you personally.
2. Legal Basis for Processing
We process your personal data on the following bases under applicable data protection law (including the Personal Data Protection Act B.E. 2562, Thailand's PDPA):
- Contractual necessity: to respond to your service enquiry and communicate about the work on your watch
- Legitimate interest: to maintain records of services completed and to improve our website
- Consent: for optional communications such as follow-up service reminders, where you have agreed to receive these
3. How We Use Your Information
- To respond to your enquiry or service request
- To communicate about your watch during the service process
- To maintain an intake record for the watch in our workshop
- To improve our website and understand how it is used
- To comply with legal obligations if required
We do not use your personal data for unsolicited marketing. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.
4. Data Sharing
We may share limited data with the following third parties where necessary:
- Analytics providers (e.g. Google Analytics): aggregated, anonymised site usage data
- Email service providers: to facilitate communication with you
- Thai authorities: where we are legally required to disclose information
All third-party processors are required to handle data appropriately and are not permitted to use it for their own purposes beyond providing services to us.
5. Data Retention
Contact enquiry records are retained for up to 3 years from the date of your last communication with us. Workshop intake records (name, watch description, service history) may be kept for up to 5 years for the purpose of warranty reference and repeat-service convenience. You may request deletion at any time — see Section 7 below.
6. Data Security
We take reasonable steps to protect personal data against unauthorised access, disclosure, and loss. These measures include:
- HTTPS encryption for all website communications
- Limited access to personal data within our small team
- Paper records stored securely on-site
In the event of a data breach that poses risk to individuals, we will notify affected parties and relevant authorities as required by Thai law.
7. Your Rights
Under Thailand's Personal Data Protection Act (PDPA) and, where applicable, other data protection laws, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing based on legitimate interest
- Withdraw consent at any time, where consent is the basis for processing
- Request data portability in a commonly used format
- Lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
8. Cookies
This website uses cookies to function properly and to understand how visitors use it. Essential cookies are required for basic site operation. Optional analytics and preference cookies are only placed with your consent. For full details, please see our Cookie Policy.
9. Third-Party Links
This website may contain links to external sites (for example, mapping services). We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal data to them.
10. Children's Privacy
This website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has submitted data to us, please contact us and we will remove it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the revised policy. We recommend checking this page periodically.
12. Contact for Privacy Matters
Data Controller: Rattana Time
Address: 91 Chang Khlan Road, Mueang, Chiang Mai 50100, Thailand
Email: [email protected]
Phone: +66 92 648 1730